This support page provides important notices and contact information. A quick scan of the contents of these pages could save you years of frustration. Well maybe not that much, but they're still worth a look.
May 30, 2013: I'm getting duplicate files in Dropbox
Move your PasswordWallet Wallet File to your HOME/Documents folder. And then update the following preferences within PW:
The folder in Dropbox you've been using is for shared sync logic only.
May 26, 2013: It says my file is read-only!
Permissions are strict on Mac OS X 10.8. Move your .passwordWallet4 document to HOME/Documents. Be sure to update Preferences in General→Default File and Network Sync→Gear Menus.
Oct. 17, 2011: I updated to iOS 5 and it forgot my files!
On the iPhone check inside "PW" → "Manage Files" to make sure you're opening the file you think you are.
Jul. 15, 2011: My iPhone Data is Gone!
Don't panic! iTunes/AppStore updaters sometimes gets confused. Do this:
Updating in some versions of iOS from inside the AppStore can have this problem. Always back up your data by pushing "Backup & Restore" right on the main screen of PW on your device.
Sales Support: Whether purchasing, upgrading or registering our products:
Technical Support: Whether downloading, installing or using our products: