Support

This support page provides answers to frequently asked support questions, important notices, and contact information. A quick scan of the contents of these pages could save you years of frustration. Well maybe not that much, but they're still worth a look.

Contents Important Notices

Mar. 12, 2010: MobileMe Sync Usernames

When setting up Mac or iPhone PasswordWallet for MobileMe sync, use only your MobileMe username, not your full MobileMe e-mail address. i.e.: "george" (correct). "george@me.com" (incorrect)

Mar. 11, 2010: Exporting for Android and Palm webOS

We have a typo in our instructions. It's now fixed on our web site. When exporting for these devices do *not* check the option to "Export pages as raw bookmarklets". (Actually, if you see this checkbox, you did not select the proper menu item to export specifically for these devices. :-)

Android: On the SD card on your desktop, create the folder "com.selznick.passwordwallet". Copy the exported folder to this folder.

Palm webOS: On the device on your desktop, create the folder "com.selznick.passwordwallet". Copy the entire contents of the exported folder to this folder.

Nov. 10, 2009: SmartWrap Mail.app Plug-in

Please update to the latest SmartWrap! It's a free update and addresses issues with Mail.app and the Services menu.

Aug. 28, 2009: Snow Leopard Compatibility!

PasswordWallet 4.4.7: Compatible!

MoonMenu 3.0.1: Compatible!

SmartWrap 2.8.1: Compatible!

Frequently Asked (and Answered) Questions

General Topics:

Synchronization and Export FAQs:

Product FAQs:

Contact Real People

Join Our Mailing List (for any or all products) or change your address:

Sales Support: Whether purchasing, upgrading or registering our products:

  • s3sales@selznick.com
    (Keeping '[s3sales]' in the subject will help keep your message away from our spam filters.)

Technical Support: Whether downloading, installing or using our products:

  • s3support@selznick.com
    (Keeping '[s3support]' in the subject will help keep your message away from our spam filters.)
Manuals

Please check individual product pages for web based, on-line manuals.

Manuals may also be found within (1) the downloaded archives and/or (2) within each product's ReadMe file.