This support page provides answers to frequently
asked support questions, important notices, and contact information. A
quick scan of the contents of these pages could save you years of
frustration. Well maybe not that much, but they're still worth a look.
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Jun. 15, 2010 Mail.app says SmartWrap isn't compatible with it anymore!
Don't panic! Mail.app says that about ALL extensions every time it's updated, not just SmartWrap.
The fix is easy: Just re-install the latest version of SmartWrap for Mail.app from the SmartWrap's Install menu. Fresh installations will always work.
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Mar. 15, 2010: My iPhone Data is Gone!
Don't panic! iTunes sometimes gets confused. Do this:
1. Run the PasswordWallet Backup Extractor as soon as possible.
2. Use "Backup and Restore" in PasswordWallet on the iPhone to pull your data back in.
3. Select the file you've restored in "Manage Files" in PasswordWallet on the iPhone.
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Mar. 12, 2010: PasswordWallet 4.5 Requirements
PasswordWallet 4.5 for Mac requires PasswordWallet 4.5 for iPhone for Sync. And vise-versa. :-)
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Mar. 11, 2010: Exporting for Android and Palm webOS
We have a typo in our instructions. It's now fixed on our web site. When exporting for these devices
do *not* check the option to "Export pages as raw bookmarklets". (Actually, if you see this checkbox,
you did not select the proper menu item to export specifically for these devices. :-)
Android: On the SD card on your desktop, create the folder "com.selznick.passwordwallet". Copy the exported folder to this folder.
Palm webOS: On the device on your desktop, create the folder "com.selznick.passwordwallet". Copy the entire contents of the exported folder to this folder.
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General Topics:
Synchronization and Export FAQs:
Product FAQs:
Join Our Mailing List (for any or all products) or change your address:
Sales Support: Whether purchasing, upgrading or registering our products:
- s3sales@selznick.com
(Keeping '[s3sales]' in the subject will help keep your message away from our spam filters.)
Technical Support: Whether downloading, installing or using our products:
- s3support@selznick.com
(Keeping '[s3support]' in the subject will help keep your message away from our spam filters.)
Please check individual product pages for web based, on-line manuals.
Manuals may also be found within (1) the downloaded archives and/or (2) within each product's ReadMe file.
