Support

This support page provides answers to frequently asked support questions, important notices, and contact information. A quick scan of the contents of these pages could save you years of frustration. Well maybe not that much, but they're still worth a look.

Contents Important Notices

Apr. 3, 2008: iPhone Sync not appearing on iPhone:

There appears to be a problem with Safari 3.1 and syncing bookmarklets that are located in the "standard" folders of Safari's Bookmarks. Please try creating a new folder and then export from PasswordWallet to the new folder instead.

Feb 18, 2008: PasswordWallet for iPhone says it's not registered, but I did!

Sometimes the exported Bookmarklet in Safari gets stuck in SyncServices. Just delete the bookmark from within Safari and then re-export from the iPhone.

Dec. 27, 2007: My background is black in PasswordWallet!:

Please download the latest version of PasswordWallet and change your Wallet's background color from the "Wallet" menu.

Nov. 4, 2001: Can't Find S3 Register Products

If you have received a registration number in e-mail, and you can't find the S3 Register Products program on your hard drive, please perform a "Find" for files on your computer containing the word "Register" in their name. Once you find the program, double-click it, and follow the instructions you received in e-mail. (On some operating systems the program may be named Register Products only.) For PasswordWallet 4 for Macintosh, see the note above.

Frequently Asked (and Answered) Questions

General Topics:

Product Specific Topics:

Contact Real People

Change of Address:

Join Our Mailing List (for any or all products):

Sales Support: Whether purchasing, upgrading or registering our products:

  • s3sales@selznick.com
    (Keeping '[s3sales]' in the subject will help keep your message away from our spam filters.)

Technical Support: Whether downloading, installing or using our products:

  • s3support@selznick.com
    (Keeping '[s3support]' in the subject will help keep your message away from our spam filters.)
Manuals

Please check individual product pages for web based, on-line manuals.

Manuals may also be found within (1) the downloaded archives and/or (2) within each product's ReadMe file.